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Quality management system ownership

Quality Management Owership

• Maintain full responsibility for the ISO 9001:2015 quality management system (QMS).


• Ensure all QMS processes, procedures, records, and controls are established, implemented, maintained, and continuously improved.


• Ensure ongoing compliance with ISO 9001:2015 requirements and certification standards.


• Monitor QMS effectiveness and recommend improvement initiatives.


• Report on QMS performance, risks, trends, and improvement opportunities.


• Maintain effective communication with the certification body and coordinate all certification activities.

Internal & external auditing

• Develop and manage the annual internal audit programme.


• Conduct internal process and departmental audits in accordance with the audit schedule.


• Prepare audit reports and ensure timely closure of audit findings.


• Develop and manage supplier audit schedules and conduct critical supplier audits.


• Conduct subcontractor qualification and assessment audits as required.


• Coordinate and manage all external audits, including certification, surveillance, and client audits.


• Facilitate root cause analysis and corrective actions arising from audit findings.

Supplier quality management

• Maintain and manage the approved supplier list.


• Coordinate annual supplier evaluations and monitor supplier performance.


• Issue supplier alerts where required and ensure corrective actions are implemented and closed.


• Participate in supplier qualification and vendor approval processes.


• Provide quality-related information for vendor applications and customer prequalification submissions.

Document & process control

• Maintain and update the quality manual and all controlled QMS documentation.


• Review and update the quality policy, organisational context, interested parties register, risks and opportunities register, and strategic direction documentation.


• Ensure effective document control and record retention processes.


• Monitor departmental quality objectives and report performance against targets.

Training & awareness

• Facilitate quality management system induction training for new employees.


• Provide QMS awareness and process training to employees as required.


• Promote a culture of quality, compliance, and continual improvement across the organisation.


• Non-conformance & corrective action management

Manage the non-conformance reporting (NCR) process.

• Coordinate investigations, root cause analysis, corrective actions, and effectiveness reviews.


• Ensure customer complaints are investigated, recorded, addressed, and closed out effectively.


• Monitor corrective and preventive actions arising from audits, incidents, complaints, and improvement initiatives.


• Customer satisfaction & continual improvement

Manage customer satisfaction surveys and feedback processes.

• Analyse customer feedback and identify improvement opportunities.


• Maintain customer feedback and complaint registers.


• Coordinate lessons learned activities and communicate outcomes across the business.


• Drive continual improvement initiatives aligned with business objectives and ISO 9001 requirements.

Management review & reporting

• Plan, prepare, coordinate, and facilitate annual management review meetings.


• Compile presentations, reports, performance metrics, and improvement recommendations.


• Monitor and ensure closure of management review actions.


• Maintain QMS performance reporting dashboards and quality metrics.

Compliance & equipment control

• Monitor equipment control registers and ensure calibration, inspections, certifications, and testing activities are completed as required.


• Ensure compliance-related records are maintained and reviewed.


• Monitor quality risks and mitigation actions.

Group & stakeholder engagement

• Act as the organisation's primary quality assurance representative.


• Participate in Group QA meetings and provide quality performance input.


• Liaise with customers, suppliers, auditors, certification bodies, and other external stakeholders on quality matters.

Knowledge 

• In-depth understanding of ISO 9001:2015 requirements and quality management principles.


• Strong knowledge of quality assurance, auditing methodologies, risk management, and continual improvement practices.


• Knowledge of corrective action systems and root cause analysis techniques.

Qualifications

• Matric (Grade 12).


• ISO 9001:2015 introduction.


• ISO 9001:2015 implementation.


• ISO 9001:2015 internal auditor.

Experience

• Minimum 3-5 years' experience maintaining and improving an ISO 9001 quality management system.


• Proven experience conducting internal and supplier audits.


• Experience coordinating external certification audits.


• Experience managing corrective action and continual improvement processes.

Personal attributes:

• Strong attention to detail.


• Planning and organisational skills.


• Analytical and critical thinking.


• Problem-solving and decision-making.


• Excellent communication and interpersonal skills.


• Report writing and presentation skills.


• Time management and prioritisation.


• Initiative and accountability.


• Ability to work independently.


• Influencing and stakeholder management.


• Continuous improvement mindset.


• Integrity and professionalism.


• Adaptability and resilience.


• Teamwork and collaboration.